SHIPPING & REFUNDS
Shipping policy
Standard dispatch takes place two to three days after receipt of the order.
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Shipping costs Switzerland:
From an order value of CHF 80.00, all products and orders are dispatched free of charge to addresses in Switzerland and Liechtenstein.
For orders under CHF 80.00 we charge shipping costs of CHF 9.00, under CHF 50.00 an additional small quantity surcharge of CHF 10.00 will be charged.
Priority and express surcharges shall be borne by the customer.
Special conditions apply for business customers according to the B2B webshop.
Shipping costs EU and other countries:
For orders from outside of Switzerland please visit our EUR Shop.
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Returns & Refund
Switzerland: Within 14 days of receipt without giving reasons.
Returns from abroad can only be accepted in the event of incorrect delivery or defective goods.
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Knitting instructions/knitting kits, promotions and discounted goods are excluded from the right of return.
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The goods must be returned complete, in perfect and unused condition. The shipping costs shall be borne by the customer. If the goods are not in perfect condition when they are returned, we reserve the right to claim compensation.